Went in to return shoes I ordered online because they didn't fit. A girl was helping me but she wasn't sure how to process the return, the guy helping her had a horrible attitude and said "that's why you buy them in the store" I said I would if you had them and he insisted they did when they really didn't. Then he said "these shoes were cheap, just keep them and stretch them out" the service was horrible!
It was great service. Quick and easy to get my shoes. Everyone was friendly!
I went in about three years ago and the place was ran by irresponsible teenagers then today I went on to give it a second try and once again , disappointment. I give up on this place. Three years , no change, then there is no hope.
This place is annoying I went in with my wife so we can buy her vans and they brought the vans out with other two shoes we didn't ask them to bring trying to promote it and trying to convince us to buy it after we just got the vans to buy them and again they tried to bug us my trying to sell socks to us and a spray thing for the shoes it was way ANNOYING!!! Made us feel uncomfortable and after that they even gave us the wrong shoe size why because they focused more on selling their stupid product instead of us. If i want the stuff getting promoted i will ask questions about it if I dont say nothing is because I don't want it. Never going here again.
Under new management great customer service I got treated with respect new manager is great!
Journeys is a US Shoe Store based in West Valley City, Utah. Journeys is located at 3601 2700 W, West Valley City, UT 84119, USA.
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