They did call to say that they were out of a med; stating come by tomorrow; this was for a migraine headache.
After waiting twenty minutes to see if they were "accepting new patients" (this is a pharmacy, mind you, not a medical clinic) the pharmacy tech returned and informed me that my prescription couldn't be filled. I stood with a hungry and exhausted child in my arms for twenty. Minutes. (Believe me, I was watching the clock) for an answer to a simple yes or no question. All things told, this pharmacy is inefficient, disingenuous, and I highly discourage anyone from doing business here.
The pharmacist at the other location, had to take care of it.
My wife asked what about another location; they would not call, they asked her to call.
This location now excells in bad customer service; they will put you on hold for more than 10-minutes, you call back from the same number and the call is ignored.
Zero customer concern or service; this is the last bad experience for us.
No issues either way, it's a normal pharmacy .
Pharmacy manager is awesome, but the majority of the staff act as if they don't care and couldn't be bothered. I went in 5 time to get my prescriptions and they didn't even have half of them ready. I called each time before I went to pick them up and was told they were all ready. My husband went to pick them up and only one was ready and submitted to the insurance. 2 medications I need to stay out of the hospital. I called again and the lady who answered the phone was very rude. Wouldn't listen to what I was saying, kept cutting me off, and told me that she was transferring my file and all my prescriptions to another pharmacy. Even after expressing that I needed these meds to keep me out of the hospital. Before she completely hung up, she yelled " transfer all this bitches prescriptions to CVS!" So bow the poor pharmacist at CVS is doing everything he can to get them transferred so I can have them tonight so I don't have to go into the hospital. That is just my experience from today. Everytime I go there, there is a problem and other is their mess up. I feel bad for the pharmacy manager that he is stuck with incompetent employees.
Amazing service!! Very nice and polite! Definitely will recommend them to everyone!!
Smith S Pharmacy is a US Pharmacy based in West Valley City, Utah. Smith S Pharmacy is located at 5620 4100 S, West Valley City, UT 84128, USA.
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