Great store for all your outdoor needs! I didn't know they had a lobby and store here. I always thought it was just the warehouse. The staff is cool and it is nice to pick stuff right up instead of waiting for it from the mail. You do have to order it on a computer and wait a bit for it to get pulled but still faster then snail mail.
Been in to their retail store a lot. sometimes it takes 45 minutes to get one item, and sometimes I can get several items in 5 minutes. Crowds seem to be the same in all instances. Seems to be hit or miss depending on who they have working in the warehouse. Has been getting better. They usually have everything I want to see, occasionally there will be an item in a size or color that's only in their Virginia warehouse. They've been putting more products out on their floor which is good. I just really like to see things before I buy, otherwise I wouldn't be going to their building and i'd just order online.
I’ve been buying my gear here for quite a while and I have never had a bad experience. Staff is really friendly and knowledgeable, always willing to help.
Try BEFORE you buy! Easiest way to be sure you have the right gear and clothes. Saves shipping back and forth and the time involved. Knowledgeable and helpful staff.
Backcountry stands by their product! We purchased a GoLite tent several years ago but didn’t use it until just this fall. The seams leaked in a snow storm and we got soaked. Even though GoLite has closed their doors, Backcountry still gave us a refund and stood behind their satisfaction guarantee policy. Thanks to Sunn, we will be shopping here every time we buy gear! Pretty cool!
Backcountry Retail Store is a US Bicycle Store based in West Valley City, Utah. Backcountry Retail Store is located at 2607 3200 W, West Valley City, UT 84119, USA.
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